Consumer Alerts

Your security is very important to Prosper Bank. Learn about the best practices for greater online security, account security, ATM security and identity theft security here.

Heartbleed Bug - Prosper Bank's online services are not vulnerable to the recent Heartbleed bug, and your account information continues to remain safe with us. As an effective measure in fraud prevention, we encourage you to regularly change passwords/PINs and take advantage of Online Banking alerts to notify you of changes to your accounts.

While Prosper Bank's services are not vulnerable to the Heartbleed bug, this may not be true for other websites on which you have used the same password. If you use a password that is common for multiple websites, we recommend you create a new Online Banking password right away. Not doing so may place your Prosper Bank accounts at risk. As a reminder, using a unique password for your Online Banking services and changing that password on a regular basis will help keep your information safe.

Prosper Bank knows that you, our customer, are our best asset. We want to protect you in every possible way. Now, more than ever we have to work together to ensure that our entire community remains safe from fraud and theft. At Prosper Bank we work hard to keep your personal information safe and secure. We want you to feel confident knowing this whenever you call us, come in person or use any of our automated systems. We have put many security systems in place to protect your personal and account information.

Remember, if you encounter any issues with security of your account or if you have been taken advantage of by a fraudster, do not be embarrassed. Please notify Prosper Bank immediately as well as your local law enforcement agency so that we may take action to help you.

Although no system can be 100% safe, we have provided this informative education for adding layers of security to better safeguard your information. Just click any of the tabs below to see some sensible tips for protecting your information.

Online Banking Security

Secure Access Codes

A secure access code is a one-time use code that allows you to securely login and setup a new password. Secure Access Codes are also used to let us recognize the computer that you are using. If you request to login from an unrecognized computer, we will request that you get a secure access code by phone or email.


Enter the secure access code received either by phone or email. If you do not receive your secure access code by email within a short period of time, check your junk folder. Secure Access codes are only valid for about 15 minutes and cannot be reused. If your code has expired, you must restart the log on process.


Choosing "Activate my Computer for Later use" authorizes us to store a security certificate or "cookie" on your computer so we will recognize your computer the next time you login and will not require you to have a secure access code the next time you login from that same computer. If your "cookies" are deleted from that computer, then you will need a secure access code the next time you login.

If you are logging in from a shared or public computer - choose "Give me one-time access only(do not activate this computer.)


Security Alerts

Online Banking security alerts allow you to monitor specific account activity or let you know when there may be unauthorized activity regarding your login. Bank-initiated alerts provide you with an email each time a specific online security event occurs. You can also set up custom alerts that monitor specific activity such as your balance.

Some of the alerts available are:

  • Alert me when an invalid password for my login ID is submitted.
  • Alert me when "forgot password" is attempted for my login ID
  • Alert me when a valid password for my login ID is submitted - this would notify you every time you log on.

Additional alerts are available - to set up your security alerts follow these instructions:

  • LOGIN to Online Banking
  • Go to Settings on the left navigation bar; Click on Alerts

Create Strong Passwords

One of the easiest steps to protecting yourself is using a strong online password. We recommend the following password tips:

  • Make passwords as non-personal as possible; don't use birthdays, addresses, or phone numbers.
  • Never use your name as your password
  • Create a strong password that includes numbers and special characters or symbols.
  • Make sure your User ID and password are different.
  • Never write down your password or share it with anyone.
  • Change your password immediately if you think anyone knows it.
  • Change or rotate your passwords regularly.
  • Do not use the same password for every system that you access.

The following examples should not be used as your password and are for illustrative purposes only:

  • Ex@mpl3
  • P@$$w0rd
  • Cr3d!t

Computer Security

  • Install and update anti-virus and internet security software. Regularly scan your computer to make sure it is free from spyware and malware. If your security software identifies malware on your computer, remove it and immediately change your internet banking password.
  • Keep your electronic device, whether it is a tablet, computer or smart phone, up to date. Download the latest authorized system and application updates which may include security patches. Backup your files in case your electronic device crashes or is stolen. Save your important data on an external backup device. Password protect your device.
  • When using online banking, type address into your browser. Do not use a link in an email or from another site to access your online banking website. This will reduce the possibility of you getting to the wrong website.
  • Always sign off when you finish your Online Banking session. If you do not sign off, Online Banking will automatically sign you off after 20 minutes of inactivity.
  • Password protect your wireless router.

If you notice suspicious activity on your online banking account contact Prosper Bank Customer Service immediately at 469-952-5500.

You can find more information regarding online security, scams and other information at

Banking Security

Keep your account information safe!

Checking Account Security Tips

  • Limit the amount of information on your checks. Do not print your Driver's License number or Social Security number on your checks.
  • Carry your checkbook with you only when necessary.
  • Store new and cancelled checks in a safe and secure location.
  • Keep your bank statements, checks, debit and credit cards in a secure place. Do not leave them in the open or an obvious place like your desk drawer. Be sure to shred all financial documents before throwing them away.

Credit and Debit Card Security Tips

  • Report lost or stolen cards and checks immediately.
  • Contact Prosper Bank immediately if you suspect unauthorized use.
  • Always keep your credit or debit card in a safe and secure place. Treat it as you would cash or checks.
  • Do not send your card number through email, as it is typically not secure.
  • Do not give your card number over the phone unless you initiated the call.
  • If you receive a replacement card, destroy your old card.
  • Cancel and cut up unused cards.
  • Safe keep or securely dispose of transaction receipts.

Review Your Account

  • Review your account statements as soon as you receive them to verify transactions. Contact Prosper Bank immediately if you find any discrepancies.
  • Monitor your account information any time with Prosper Bank Online Banking or Prosper Text Banking.

Keep your Personal Identification Number (PIN) Safe

  • Never write your Personal Identification Number (PIN) on the back of your debit card or on a piece of paper near your debit card.
  • Memorize your PIN and do not write it down.
  • Do not share your card or PIN with anyone else.

Identity Theft

Prosper Bank is dedicated to protecting your personal information. Strict policies and procedures have been implemented to ensure that your personal information is kept confidential. Every effort is made to protect our customers from fraud. Only authorized signers can access account information.

Avoid Identity (ID) Theft by protecting your personal information and learn tips to understand and avoid ID theft.

Protect your Social Security Number

  • Never provide your personal information in response to an unsolicited request.
  • Do not have your driver's license number, telephone number, or Social Security number printed on your checks.
  • If someone asks for your Social Security number, ask why it's needed and how it will be used.
  • Never carry your Social Security card with you.

You are only as strong as your Password

You are your own best defense against identity theft. One of the easiest steps to protecting yourself is using a strong online password. To help you from becoming a victim of this crime, we recommend the following Password tips:

  • Make passwords as non-personal as possible. Don't use birthdays, addresses or phone numbers.
  • Never use your name as your password.
  • Create a strong password that includes numbers and special characters or symbols.
  • Make sure your User ID and password are different.
  • Never write down your password or share it with anyone.
  • Change your password immediately if you think anyone knows it.
  • Change or rotate your passwords regularly.
  • Do not use the same password for every system that you access.

Practice Common Sense Security

  • When you go out, take only the personal identification and credit card you believe you will need. This is most important when you travel.
  • Keep photocopies of all important information (driver's license, passport, credit cards, etc) and store them in a secure place such as a safe deposit box.
  • Keep track of when your credit and debit cards expire and notify the issuers promptly if your new cards have not arrived.
  • Be careful when you leave personal information in your home, especially if you have outside help or are having work done on your home.
  • Store your cancelled checks and new checks in a secure place.
  • Report any lost or stolen checks, debit or credit cards IMMEDIATELY.
  • Review your credit report at least once a year to check for inaccuracies. You can check your credit report for free at

Avoid Mail Related Risks

The simplest way to steal anyone's banking information is to steal their mail.

  • Enroll in Prosper Bank Online Banking and enroll in Bill Payment to send electronic payments to your billers and elect to receive eStatements to stop receiving paper statements in the mail. This helps reduce the threat of having your statements or paid bills stolen out of your mailbox. Click for more information on eStatement, Online Banking or Bill Pay.
  • If you do not receive bills on time, call the companies to find out why. You want to be sure that no one has filed a false change of address on your behalf.
  • Do not leave outgoing mail in your home mailbox. Drop it in a secure, official Postal Service collection box.
  • Stop mail delivery while you are on vacations or ask a neighbor to pick it up for you daily.
  • Always shred important documents such as bank statements and items received in the mail before throwing them away. Most identity theft happens as a result of mail and garbage theft.
  • Consider opting out of unsolicited credit offers. Call 888-5-OPTOUT (888-567-8688)

Avoid Online Related Risks

Prosper Bank will never initiate a request for sensitive information from you via email (i.e., Social Security Number, Personal ID, Password, PIN or account number). If you receive an email that requests this type of sensitive information, you should be suspicious of it. We strongly suggest that you do not share your Personal ID, Password, PIN or account number with anyone, under any circumstances. If you receive a suspicious looking email, please report it here or call our Customer Service Department at 469-952-5500.

Reporting ID Theft

If your identity is stolen, your financial records and credit rating are at risk. Immediately contact your financial institutions and creditors. Close any accounts that have been tampered with or opened fraudulently. Recap the contact in writing, including the names of representatives that you have spoken with, and send the letters and any photocopies of supporting documents via certified mail to the companies you have contacted. Keep careful, written records of everything.

Immediately contact your financial institutions where you conduct business.

  • Change all of your online banking passwords.
  • Notify the major credit reporting agencies (credit bureaus). Call the fraud department of all three credit bureaus. Ask them to put a "fraud alert" on your file. This tells creditors to call you before they open any accounts in your name.
  • Equifax 800-525-6285
  • Experian 888-397-3742
  • Transunion 800-680-7289
  • Notify your local law enforcement agency to file an Identity Theft Report.
  • Pull a recent copy of your credit report.

You can find more information regarding online security, scams and other information at

ATM Security

As with all financial transactions, please exercise discretion when using an ATM or night deposit facility. For your own safety, be careful. The following suggestions may be helpful.

ATM Security Suggestions

  • Prepare for your transactions at home (for instance, by filling out a deposit slip) to minimize your time at the ATM or night deposit facility.
  • Mark each transaction in your account record, but not while at the ATM or night deposit facility. Always save your ATM receipts. Don't leave them at the ATM or night deposit facility because they may contain important account information.
  • Compare your records with the account statements you receive.
  • Don't lend your ATM card to anyone.
  • Remember, do not leave your card at the ATM. Do not leave any documents at a night deposit facility.
  • Protect the secrecy of your Personal Identification Number (PIN). Don't tell anyone your PIN. Don't write your PIN where it can be discovered. For example, don't keep a note of your PIN in your wallet or purse.
  • Prevent others from seeing you enter your PIN by using your body to shield their view.
  • If you lose your ATM card or if it is stolen, promptly notify us. You should consult the other disclosures you have received about electronic fund transfers for additional information about what to do if your card is lost or stolen.
  • When you make a transaction, be aware of your surroundings. Look out for suspicious activity near the ATM or night deposit facility, particularly if it is after sunset. At night, be sure that the facility (including the parking area and walkways) is well lighted. Consider having someone accompany you when you use the facility after sunset. If you observe any problem, go to another ATM or night deposit facility.
  • Don't accept assistance from anyone you don't know when using an ATM or night deposit facility.
  • If you notice anything suspicious or if any other problem arises after you have begun an ATM transaction, you may want to cancel the transaction, pocket your card and leave. You might consider using another ATM or coming back later.
  • Don't display your cash; pocket it as soon as the ATM transaction is completed and count the cash later when you are in the safety of your own car, home, or other secure surroundings.
  • At a drive-up facility, make sure all the car doors are locked and all of the windows are rolled up, except the driver's window. Keep the engine running and remain alert to your surroundings.
  • We want the ATM and night deposit facility to be safe and convenient for you. Therefore, please tell us if you know of any problem with a facility. For instance, let us know if a light is not working or there is any damage to a facility. Please report any suspicious activity or crimes to both the operator of the facility and the local law enforcement officials immediately.

Online Fraud

Protect yourself from online fraud, don't fall prey to one of these scams!


Phishing (pronounced "fishing") is a form of criminal activity that employs social engineering techniques to acquire sensitive personal information (such as passwords, account numbers, PIN numbers, your Social Security number and account information). By masquerading as a trustworthy person or business in an apparently official electronic communication like e-mail, criminals use sophisticated lures to "fish" for users' passwords and account or personal information.

However, scammers may use other contact methods to obtain your private information, such as text messages (also known as short message phishing or "smishing") and through phone calls (also known as voice phishing or "vishing"). With these methods, you could receive a text message, phone call or voice mail directing you to a website or phone number, where you would be asked for personal data.

For example, you could receive a text message from an unusual number that says your bank account will be closed, frozen, or terminated unless you call a telephone number or go to a website. Often, these messages give negative consequences for not responding. This is an attempt to scare you and convince you to provide your personal or account information.

If you are ever unsure about the authenticity of a Prosper Bank e-mail, phone call, or text message, please call us at 469- 952-5500.

You should never respond or reply to an e-mail. phone call, or text message that:

  • Requires you to supply personal information.
  • Threatens to close or suspend your account if you do not take immediate action and provide personal information.
  • Solicits your participation in a survey where you are asked to enter personal information.
  • States that your account has been compromised or that there has been third-party activity on your account and requests you to enter or confirm your account information.
  • States that there are unauthorized charges on your account and requests your account information.
  • Asks you to enter your User ID, password or account numbers, PIN numbers or card expiration dates into an e-mail, non-secure webpage or text message.
  • Asks you to confirm, verify, or refresh your account, credit card, or billing information

Fraudulent E-mails

E-mail fraud is a common tool of an identity thief. It can take many forms, but is usually harsh, demanding and scary. Here are some examples:



Phishing scams now have a phone connection

First, it was "phishing," where criminals send e-mail by the thousands in hopes of tricking unsuspecting consumers into sharing confidential information. These messages often include a link to a fraudulent website.

Now, there's "vishing." In this latest twist, they use a telephone number instead. When you call, a person or an automated response asks for your personal and/or account information.

Don't fall for it!

When you call your bank, use only a phone number that comes from a reputable source, like your statement, the back of your credit or debit card or the phonebook.

  • Phishing (pronounced "fishing") is where the sender poses as a company to trick users into giving away personal or account information.
  • Illegitimate offers are e-mails that entice users to purchase popular goods or services at reduced prices (or before they're available to the general public), with no intent to deliver those purchases. Usually, these e-mails are designed primarily to obtain credit card or bank account information.
  • Requests for help usually offer a recipient large sums of money or attractive rewards in exchange for "short term" financial assistance. One common example is the "sender" who asks the user to supply a bank account number to "hold" large sums of money until the "sender" can retrieve it. In exchange, the recipient is promised a percentage of the deposit. The "sender" uses the bank account number for fraudulent activity, and the recipient never receives the promised funds.

Remember that Prosper Bank will never ask for your PIN or password over the telephone, by text message or by e-mail.

Other Scams and online security information at the link here –