Customer Complaint

General complaints - How to contact Prosper Bank

Prosper Bank is committed to providing exceptional customer service. We welcome the opportunity to address any concerns you may have. We encourage you to contact us using one of the following options:


By Mail: Prosper Bank

P.O. Box 10

Prosper, TX 75078

Attn: Customer Service


By Telephone: (469) 952-5500

Monday - Friday: 8:00 a.m. to 6:00 p.m. CST

Saturday: 9:00 a.m. ti 12:00 p.m.


By website E-mail click here.


Credit Report Disputes

Prosper Bank may report information regarding your credit accounts with us to consumer reporting agencies and we make every effort to provide accurate information. Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. You should send your written notice describing the specific inaccuracy(s) by mail to:


Prosper Bank

P.O. Box 10

Prosper, TX 75078

Attn: Loan Department


Consumer Complaint Notice

Prosper Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Prosper Bank should contact the Texas Department of Banking through one of the means indicated below


In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294

Telephone No.: (877) 276-5554

Fax No.: (512) 475-1313

E-mail: consumer.complaints@dob.texas.gov

Website: www.dob.texas.gov


OR


Write to:

Federal Deposit Insurance Corporation

Division of Supervision and Consumer Protection

Consumer Response Center

1100 Walnut St, Box #11

Kansas City, MO 64106


Toll-free Call Center:

1-877-ASK-FDIC (1-877-275-3342)

Hours: M-F 8:00 am - 8:00 pm ET


Fax: (703) 812-1020


Online at: Customer Assistance Online Form


For the Hearing Impaired: 1-800-925-4618 or (703) 562-2289